Shipping/Delivery Policies

Commitment to our Customers

Our commitment to clarity and customer satisfaction is at the heart of our operations. That's why we ensure that our product descriptions are comprehensive, eliminating any surprises upon receipt of your order. We value transparency so you know exactly what you're buying.

Preparation and Shipping of Your Order

  • Processing Times: Our orders are prepared with care and shipped within 24 hours to 72 hours on working days (excluding weekends and public holidays).
  • Exceptional Delays: During busy periods, processing your order may take up to 96 hours, or 4 working days.
  • Communication: You will receive confirmation emails after each important step: order validation and shipping, with a tracking number for real-time tracking.

Choice of Carrier and Delivery Cost

  • Variability: Carrier and delivery cost vary depending on weight, quantity, product availability and total order amount.
  • Delivery Costs: For orders less than €40, the costs are €3.90. Beyond this amount, delivery is free. These prices may be subject to change without notice.

Shipping Methods

  • Direct Partnerships: We work directly with producers and suppliers, which influences our shipping methods.
  • Delivery Options: Colissimo (home delivery, collection point, post office, 7 to 15 working days) depending on the items and available stocks.

Delivery Options

  • Flexibility and Adaptability: Our shipping methods vary depending on the specifics of your order. We work closely with our producers and suppliers to offer you the best possible options.
  • Diversity of Services: We offer different options via Colissimo (home delivery, collection point, post office), adapted to your needs, with deadlines ranging from 7 to 15 working days.

International Delivery and Hazard Management

  • Delay Policy: For international shipments, if your package is not delivered within 60 days, we offer free resending.
  • Receipt of Damaged Products: If you receive a damaged item, contact us within 3 days with proof (photo or video) at support-client@lepratique-du-motard.com for a quick resolution.

Modifications and Anomalies

  • Change of Address: For any change to the delivery address, contact us within 24 hours maximum following your order.
  • Management of Stock Outages: When one of the items ordered is no longer available in our storage areas, we offer flexible solutions such as a voucher or deferred delivery in the event of a stock shortage.
  • Rights and taxes : Import charges, specific to each country, are the responsibility of the customer. We invite you to inquire before ordering.
  • Cancellations and Modifications: For any modification or cancellation, our team is at your disposal to process your request as quickly as possible. (beyond 24 hours after the order, cancellation and change requests can no longer be accepted)

Delivery Anomaly Management Policy

We are committed to ensuring efficient and hassle-free delivery. However, in the unlikely event that you encounter a problem with the delivery of your order, we ask that you notify us of any anomaly (returned package, non-compliant delivery, etc.) within 15 days from the expected delivery date. delivery. After this period, we will unfortunately be unable to respond to your request, as delivery companies no longer offer recourse after this period.

To notify us of an anomaly, please contact our customer service via our contact form on our website. We will endeavor to resolve any issues as quickly as possible, ensuring that any inconvenience is kept to a minimum.

We thank you for your understanding and cooperation.

Insurance, Claims and Customer Service

  • Parcel insurance: Our insurance policy covers cases of loss or damage, subject to confirmation by the postal service.
  • Dedicated Customer Service: For any questions or concerns, our customer service team is available and responsive, ready to help you through every step of your shopping experience.
  • Contact: For any questions or additional information, do not hesitate to Contact our Customer Support .

DELIVERY ANOMALY

Items indicated as delivered by transport or post and not received.

If you have chosen delivery without insurance, we assume no responsibility for packages marked as having been delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms delivery.

Delivery with Chronopost

All items delivered by the carrier to your home in person against signature must be checked upon delivery.
Any anomalies linked to transport must appear on the delivery note.
 No request for an item that has arrived damaged will be subject to an unreserved request on the delivery note.

In this case or in the case of a design defect contact us via the contact us page with the following details:

  1. Your order number
  2. Description of the problem (wrong/defective item, etc.)
  3. A photo or video

After analyzing the elements that you will provide to our customer support:

1- Either we will provide you with a return label in order to ship the product back to our premises,

2- Either you will not need to return the product and we will reship the product to you.

3- Either we will reimburse you directly for the amount of your order in the form of a voucher.