Shipping/Delivery Policies

Commitment to our Customers

Our commitment to clarity and customer satisfaction is at the heart of our operations. That's why we ensure our product descriptions are comprehensive, eliminating any surprises when you receive your order. We value transparency so you know exactly what you're buying.

Preparation and Shipping of Your Order

Processing Times: Our orders are carefully prepared and shipped within 24 to 72 hours on working days (excluding weekends and public holidays or temporary shortages).
Exceptional Delivery Times: During busy periods, processing your order may take up to 96 hours, or 4 working days.
Communication: You will receive confirmation emails after each important step: order validation and shipping, with a tracking number for real-time tracking.

Choice of Carrier and Delivery Cost

Variability: Carrier and delivery cost vary based on weight, quantity, product availability, and total order amount.
Shipping Fees: For orders under €50, the fee is €4.76 for Europe and €4.90 for Switzerland. Above this amount, shipping is free. These rates are subject to change without notice.
Premium Delivery : Allows for priority processing during the preparation phase. It ensures you receive assistance and support in the event of a delivery anomaly (loss/breakage/theft) after submitting supporting documents.

Shipping Methods

Direct Partnerships: We work directly with producers and suppliers, which influences our shipping methods.
Delivery options: Colissimo (home delivery, collection point, post office, 7 to 15 working days) depending on the items and available stocks.

Delivery Options

Flexibility and Adaptability: Our shipping methods vary depending on the specifics of your order. We work closely with our producers and suppliers to offer you the best possible options.
Diversity of Services: We offer different options via Colissimo (home delivery, collection point, post office), adapted to your needs, with delivery times ranging from 7 to 15 working days.

International Delivery and Contingency Management

Delay Policy: For international shipments, if your package is not delivered within 60 days, we offer free resending.
Receipt of Damaged Products: If you receive a damaged item, contact us within 3 days with proof (photo or video) at support-client@lepratique-du-motard.com for a quick resolution.

Modifications and Anomalies

Change of Address: For any change of delivery address, contact us within 24 hours of placing your order.
Stock Outage Management: When one of the items ordered is no longer available in our storage areas, we offer flexible solutions such as a purchase voucher or deferred delivery in the event of a stock shortage.
Duties and Taxes: Import fees, specific to each country, are the customer's responsibility. We encourage you to inquire before ordering.
Cancellations and Modifications: For any modification or cancellation, our team is at your disposal to process your request as quickly as possible. (After 24 hours after the order, cancellation and change requests can no longer be accepted)

Delivery Anomaly Management Policy

We are committed to ensuring efficient and hassle-free delivery. However, in the unlikely event that you encounter a problem with the delivery of your order, we ask that you notify us of any discrepancies (returned package, non-compliant delivery, etc.) within 15 days of the expected delivery date. After this time, we will unfortunately be unable to process your request, as delivery companies no longer offer recourse after this period.

To report an issue, please contact our customer service team via the contact form on our website. We will endeavor to resolve any issues as quickly as possible, ensuring minimal disruption.

We thank you for your understanding and cooperation.

Insurance, Claims and Customer Service

Parcel Insurance: Our insurance policy covers cases of loss or damage, subject to confirmation by the postal services.
Dedicated Customer Service: For any questions or concerns, our customer service team is available and responsive, ready to assist you at every step of your shopping experience.
Contact: For any questions or additional information, please do not hesitate to Contact our Customer Support .

DELIVERY ANOMALY

Items shown as delivered by transport or post and not received.

If you have chosen uninsured delivery, we assume no responsibility for packages reported as delivered by the carrier. We do not issue refunds or credits for packages confirmed by the carrier as delivered.

Delivery with UPS

All items delivered by the carrier to your home in person against signature must be checked upon delivery.
Any anomalies related to transport must be noted on the delivery note.
No request for an item that arrived damaged may be made without reservation on the delivery slip.

In this case or in the case of a design defect , contact us. via the contact us page with the following details:

Your order number
Description of the problem (wrong/defective item, etc.)
A photo or video

After analyzing the elements that you provide to our customer support:

1- Either we will provide you with a return label in order to reship the product to our premises,

2- Either you will not need to return the product and we will reship the product to you.

3- Either we will refund you directly the amount of your order in the form of a purchase voucher.