Foire aux Questions

You can track the progress of your order by clicking on the following link: Parcel tracking

• Your order number
• The email address used during the purchase
• Or your parcel number

Our delivery times vary depending on the destination and the delivery method chosen. For more information, see our Delivery Conditions page.

To change your delivery address, please contact us quickly by email at the following address: support-client@lepratique-du-motard.fr .

Please note that we will only be able to make changes within a limited time after the order has been validated.

An incorrect address may result in delivery to a different location than intended, or even prevent delivery at all. We decline all responsibility in this case.

Depending on the country of destination, additional customs fees and taxes may apply. For more information, see our Terms and Conditions page.

Customs fees may be imposed upon delivery. We are unaware of the reasons for this situation and are saddened by it.

If you present a paid invoice issued by La Poste, which you can obtain on the La Poste website, we will reimburse you for these costs.

Here is the specific link for the post office to request an invoice : Proof of Rights and Taxes - La Poste

For your convenience, we ask that you do not refuse the package.

In the event of refusal of delivery following a withdrawal, the shipping costs and additional return costs will be your responsibility and automatically deducted from your refund even if the initial shipping costs were free. :(

Your refund will be effective after receipt of the item in the merchant's warehouses and after verification of its general condition.

In the event of a package refusal, in the event that the carrier is unable to return the package to us or you are unable to prove the return of the package: a fee of 25% of the product price will be deducted from your refund. In the event of refusal, it is your duty to notify us of the return tracking number, we do not automatically have access to it.

VAT refund: Customs fees and VAT are not refundable in the event of withdrawal or refusal of a package.

Your tracking number does not work directly upon receipt of the shipping confirmation email.

Sometimes tracking can take up to 5 business days to update, but don't worry. Your package is in transit to be delivered to you as soon as possible! :)

We accept the following payment methods:

In many cases, it is possible to recover a misdelivered package. Here are some recommendations we can give you to help locate your shipment:

1. Have your tracking number ready.
2. Contact the shipping company or postal operator in charge of your shipment and notify them of the situation.

If, unfortunately, you are dealing with a package that was delivered but not received, this may be due to the following reasons:

• Your package was mistakenly received by another person due to an incorrect or illegible address marked by the sender.
• Your neighbor or family member received the package instead of you and forgot to notify you.
• Some carriers mark the package as delivered before it has even been mailed.
• The package was left near your home (store, kiosk, post office, relay point).
• Technical error in the transport company's tracking system.

If the carrier's search yields no results, your package will be declared lost. File a claim for an undelivered package to receive a refund. Processing your claim may take between 2 and 4 weeks, depending on the carrier.

To receive compensation from the shipping company, you'll need to file a formal claim. Contact the logistics provider's customer support team. Once the delivery company has analyzed your case and assessed the amount of the lost package, you'll be notified of their decision.

If this situation is due to a carrier error, we will refund your order. However, if the delivery failure is attributable to the customer, such as in the case of an incorrect delivery address being provided, the customer will not be refunded.

You can return an item by following the instructions on our Return Policy page. You will also find the return conditions and applicable deadlines there.

We offer a full or partial refund under the conditions stated on our Refund Conditions page.

To cancel your order, please contact us promptly by email at the following address: support-client@lepratique-du-motard.fr .

Or using our page:

Please contact us at the following email address by email to the following address: support-client@lepratique-du-motard.fr .

and accompany your request with:

We know that buying clothes online is not always easy.

If your garment is too small or too big, you can return it. Upon receipt of the return, we will send you the correct size. You can also order a new item in the desired size, and once the original item is returned, we will refund your original order.

We remind you that our team has taken care to measure each item and add a size guide in each description to help you choose the appropriate size.

Therefore, the buyer assumes full responsibility for products that are too small/large. We recommend that you consult this guide before placing your order.

To create a customer account on our website, go to the Registration page and fill out the form with your personal information. Once the form is submitted, you will receive a confirmation email to validate your account.

If you have forgotten your password, go to the Forgot Password page and enter your email address. You will receive an email with a link to reset your password.

To use a promo code or coupon, add the desired items to your cart, then go to the checkout page. Enter the promo code or discount voucher in the box provided and click "Apply". The discount will be automatically applied to your order.

You can contact our customer service by email at the following address: support-client@lepratique-du-motard.fr .

Or using our page:

We take the protection of your personal data very seriously. To learn more about our privacy policy and the measures we take to protect your information, please visit our Privacy Policy page.

To subscribe to our newsletter, sign up by entering your email address in the field provided on our website. To unsubscribe, click the "Unsubscribe" link at the bottom of each newsletter email.

Yes, we offer payment options, such as paying in installments with Klarna at no extra cost. For more information, see our Payment Terms page.

To leave a review for a product, go to the relevant product page and click "Give my opinion" or "Write a comment." To provide feedback on our service in general, you can do so via service review platforms or by sending us an email.